Privacy Policy
Easy Tiger Psychology Pty Ltd
Last updated: 12 November 2026
1. About this policy
Easy Tiger Psychology is a psychological practice operated by Easy Tiger Psychology Pty Ltd.
We respect your privacy and understand the importance of keeping personal and health information confidential. This policy explains what information we collect, why we collect it, how it is stored and used, and the circumstances in which it may be shared.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy requirements.
2. What information we collect
Depending on the services you receive, we may collect:
Personal details such as your name, date of birth, address, email address and phone number.
Medicare details and information required for rebates or payment processing.
Emergency contact details, where provided.
Health and psychological information, including your presenting concerns, relevant personal and medical history, assessment information, treatment goals and clinical progress.
Information provided by you or, where relevant and authorised, by other health professionals or referrers.
We collect only information reasonably necessary to provide psychological services, manage appointments and meet our professional and legal obligations.
3. How we collect your information
Information is generally collected directly from you through:
Our website and contact enquiries.
Appointment bookings and registration.
Conversations and assessments during consultations.
Emails and other communications.
Payment and Medicare rebate processes.
With your knowledge and consent, we may also receive relevant information from other treating professionals or referral sources.
4. How we use your information
Your information is used to:
Provide psychological assessment and treatment.
Maintain accurate clinical records.
Manage appointments and communicate with you.
Process payments and Medicare rebates.
Coordinate care with other professionals where appropriate and authorised.
Meet professional, legal and regulatory obligations.
We do not use your personal or health information for unrelated purposes without your consent, unless permitted or required by law.
5. Clinical records and storage
As part of providing psychological services, we maintain clinical records and appointment information.
Our practice uses the following systems:
Cliniko: Practice management, appointment information, client details, clinical records and appointment communications.
reMarkable Cloud: Synchronisation and storage of handwritten clinical session notes.
Google Workspace: Business email and related communications.
Squarespace: Hosting and operation of our website.
Tyro: Processing relevant payment and Medicare rebate transactions.
We may also receive and retain information through bank transfers.
Access to clinical information is restricted to authorised persons involved in operating the practice and providing services.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. No electronic storage or communication system can be guaranteed to be completely secure.
Information may be stored or processed in Australia or overseas, depending on the services and infrastructure used by our third-party providers.
6. Confidentiality and sharing information
What you discuss with your psychologist is confidential.
We do not routinely share your personal or health information with other people or organisations without your consent.
Information may, however, be disclosed in certain circumstances, including:
Where you have given consent, for example to communicate with your GP or another treating professional.
Where disclosure is required or authorised by law, including certain court orders or mandatory reporting obligations.
Where disclosure is necessary to address a serious threat to someone's life, health or safety, in circumstances permitted by law.
Where disclosure is necessary for other purposes permitted under applicable privacy legislation.
Where appropriate, we will discuss any proposed disclosure with you beforehand.
7. Access to and correction of your information
You have the right to request access to personal and health information held about you and to request corrections if information is inaccurate, incomplete or out of date.
Requests can be made through the contact form on our website.
We will respond within a reasonable period and in accordance with applicable privacy requirements. In certain circumstances, access may be limited or refused where permitted by law.
8. How long we keep your information
Clinical records are retained securely for the periods required by applicable legislation, professional standards and record-keeping obligations.
When information is no longer required, reasonable steps are taken to securely destroy or de-identify it, subject to any legal requirements to retain it.
9. Privacy concerns and complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact Easy Tiger Psychology in the first instance through our website contact form.
We take privacy concerns seriously and will make reasonable efforts to investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
10. Contact details
For privacy enquiries, access requests, corrections or complaints, please contact Easy Tiger Psychology through the contact form on our website:
https://easytigerpsychology.com
We will respond to privacy enquiries within a reasonable period and in accordance with applicable privacy requirements.
This policy may be updated from time to time to reflect changes in our practice, services or legal obligations. The latest version will be available on our website.